Rm9999 Terms & Conditions – The Complete Platform Usage Guide for Malaysia Members

1 General Terms & Acceptance

This Terms & Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "User") and rm9999 ("Company", "we", "platform"), governing your use of all services, games, and features available on rm9999.net and any related platforms operated by rm9999.

These Terms apply alongside rm9999's Privacy Policy and Responsible Gaming Policy, all of which together form the entire agreement between you and rm9999. In the event of any conflict between these documents, these Terms & Conditions shall take precedence unless otherwise stated.

Rm9999 reserves the right to update or amend these Terms at any time without prior notice. However, we will endeavour to notify members of material changes via email or an in-platform notice. Continued use of the rm9999 platform after any amendment constitutes acceptance of the updated terms.

2 Member Eligibility

To register and use rm9999 services, you must meet all of the following requirements:

• At least 21 years old on the date of registration.
• Residing in or a citizen of Malaysia.
• Have full legal capacity to enter into a binding agreement.
• Not be listed on any self-exclusion register enforced by any relevant authority.
• Not acting as an agent, representative, or contractor for any third party in using the rm9999 platform.

Rm9999 reserves the right to request identity verification documents (a copy of a Malaysian identity card, bank statement, or other relevant documents) from any member at any time to verify eligibility. Failure to provide the requested documents within the specified timeframe may result in account suspension or termination.

Specific Prohibitions

The following individuals are not permitted to register or use rm9999:

• Staff, directors, shareholders, or their immediate family members employed by rm9999 or any of rm9999's service providers.
• Individuals whose accounts were previously terminated by rm9999 due to fraud or breach of terms.
• Individuals who have registered for self-exclusion from gambling through any official programme.

3 Registration & Account Management

Each individual is only permitted to open one (1) account at rm9999. Holding multiple accounts under the same individual is strictly prohibited and may result in the termination of all associated accounts and forfeiture of any remaining balances.

Registration Information

During registration, you are required to provide accurate, truthful, and up-to-date information. This includes your full name, an active Malaysian mobile number, and your Malaysian bank account or e-wallet details for payment purposes. Providing false or misleading information during registration may result in immediate account termination and forfeiture of all winnings.

Password Security

You are solely responsible for keeping your rm9999 account password confidential. rm9999 will never ask for your password via email, SMS, or live chat. Any account activity that occurs before you report unauthorized access to rm9999 remains your responsibility. rm9999 recommends enabling two-factor authentication (2FA) for added security.

4 Deposits, Withdrawals & Financial Matters

Accepted Deposit Methods

Rm9999 accepts deposits via the following Malaysian payment methods only:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX via Maybank2u and CIMB Clicks

All deposits are processed in Malaysian Ringgit (RM). The minimum deposit is RM 20 and the maximum deposit is subject to limits set by rm9999 from time to time.

Withdrawal Policy

Withdrawals may only be made to a Malaysian bank account or e-wallet registered in the same name as the rm9999 account holder. Withdrawals to third-party accounts are not permitted. The minimum withdrawal amount is RM 50. rm9999 processes withdrawals within 5–15 minutes for standard amounts. For larger amounts, the verification process may take up to 24 hours.

Verification Requirements

Rm9999 reserves the right to request identity verification before processing withdrawals above certain thresholds. This is a standard security measure to protect members from unauthorised withdrawals. Documents that may be requested include a copy of your Malaysian identity card and a recent bank statement.

Deposited Funds Do Not Earn Interest

Funds deposited into an rm9999 account are for gaming purposes only and do not accrue any interest. rm9999 does not operate as a financial institution or bank and does not hold member funds in that capacity.

5 Bonuses, Promotions & Rollover Requirements

Rm9999 offers a wide range of bonuses and promotions from time to time, including Welcome Bonuses, daily cashback, reload bonuses, and daily jackpots. All bonuses are subject to the following terms:

General Bonus Terms

• Each bonus carries a rollover (wagering) requirement stated individually in its respective bonus terms.
• Rollover is calculated based on the bonus amount received, not the deposit amount.
• Bonuses may only be used to play eligible games as specified in the relevant bonus terms.
• Bonuses may not be transferred between accounts or converted to cash without first meeting the applicable rollover requirements.
• Rm9999 reserves the right to void any bonus if there is evidence of abuse or manipulation of the bonus system.

Welcome Bonus

The rm9999 Welcome Bonus of up to RM 1,000 is available to new members making their first deposit. This bonus is subject to a minimum rollover as specified on the Welcome Bonus page. Only one Welcome Bonus claim is permitted per member, device, IP address, phone number, and payment method.

Bonus Arbitrage Prohibition

Any attempt to manipulate or abuse the rm9999 bonus system — including but not limited to opening multiple accounts, using automation software, or colluding with other players to exploit bonus system vulnerabilities — is strictly prohibited and may result in account termination and forfeiture of all winnings and balances.

* Bonus values and terms are subject to change. Check the Promotions for the latest information.

6 Game Rules

All games at rm9999 — including Sports Betting, Live Casino, slots, Baccarat, jackpots, badminton, and e-sports — are governed by game-specific rules accessible within each game. The following general rules apply to all games at rm9999:

• Game results generated by the rm9999 system are final and binding, and may not be disputed unless there is clear, verifiable evidence of a technical failure.
• Any bets placed during a known technical disruption are void and will be refunded to the member's account balance.
• Rm9999 reserves the right to void or suspend any wager if there is evidence of match manipulation, fraud, or a breach of game rules.
• The use of any external software or tools (bots, automation software, or coordinated group strategies) to gain an unfair advantage in any game is strictly prohibited and may result in account termination.

Sports Betting

Sports Betting at rm9999 covers the Malaysia Super League, EPL, badminton, e-sports, and over 30 other sports. Minimum and maximum bet limits for each sports market are displayed at the time of placing a bet. rm9999 reserves the right to adjust bet limits for specific members based on their betting patterns.

Live Casino & Table Games

Rm9999's live casino games are powered by world-class providers including Evolution Gaming, Pragmatic Play Live, SA Gaming, and Asia Gaming. The specific rules for each game — Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo — are displayed within the game interface. Members are responsible for familiarising themselves with the rules before playing.

7 Member Responsibilities

As an rm9999 member, you agree to:

• Providing accurate and up-to-date information to rm9999 at all times.
• Take full responsibility for all activity that occurs within your account.
• Not using the rm9999 platform for any unlawful activity, including money laundering.
• Not use a credit card or third-party account to make deposits or withdrawals at rm9999.
• Notify rm9999 immediately if you notice any suspicious activity on your account.
• Comply with all applicable Malaysian laws and regulations when using the rm9999 platform.
• Play responsibly and make use of the responsible gaming tools provided by rm9999 when needed.

Prohibited Activities

The following activities are strictly prohibited on the rm9999 platform and may result in immediate account termination and legal action:

• Holding multiple accounts or sharing an account with another individual.
• Use of a false identity or impersonation of another person.
• Any form of fraud, misrepresentation, or system manipulation.
• Any attempt to hack, disrupt, or damage the rm9999 platform.
• Use of illicit or suspicious funds for deposits.

8 rm9999 Liability Limit

Rm9999 provides its services on an "as is" basis, without any express or implied warranties regarding continuous availability, accuracy of information, or fitness for a particular purpose. That said, rm9999 is committed to maintaining a platform uptime of 99.8% per year.

Rm9999 is not liable for any loss or damage — direct or indirect — arising from:

• Technical disruptions, system failures, or unplanned downtime on the rm9999 platform.
• Loss of internet access or connectivity on the member's end during an active game session.
• Any disputed game outcome unless a verified technical failure is proven to have occurred.
• Financial losses incurred by members as a result of wagering activity on the rm9999 platform.

Rm9999's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

9 Account Suspension & Termination

Termination by Member

Members may close their rm9999 account at any time by contacting the rm9999 customer support team via live chat or email at support@rm9999.net. Prior to closure, all eligible balances (not subject to any outstanding rollover requirements) will be returned to the registered payment method within 1–3 business days.

Termination by rm9999

Rm9999 reserves the right to suspend or immediately terminate any member's account without prior notice in the following circumstances:

• Violation of any term set out in this document.
• Engaging in fraudulent activity, money laundering, or any other illegal activity.
• Multiple account ownership or misuse of the bonus system.
• Providing false information during registration or identity verification.
• Threats, harassment, or abusive conduct directed at rm9999 staff or other members.

In the event of termination due to a breach of terms, rm9999 reserves the right to forfeit all bonus balances and winnings associated with the offending activity.

10 Amendment of Terms

Rm9999 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to members via an in-platform notice or email to their registered address at least 7 days before taking effect — unless the change is required immediately for legal or security reasons.

Continued use of the rm9999 platform after the effective date of any amendment constitutes the member's acceptance of the updated terms. If you do not agree with the amendments, you must stop using the rm9999 platform and contact customer support to close your account.

11 Responsible Gaming

Rm9999 takes our responsible gaming commitment seriously. We believe gambling should be a source of entertainment — not stress or addiction. To that end, rm9999 provides a range of tools and resources to help members stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits that cannot be raised immediately — any increase is subject to a 24–72 hour waiting period.
• Loss Limit: Set a maximum loss limit for a given period to prevent losses from exceeding what you can afford.
• Session Limit: Set a session time limit to ensure you take regular breaks.
• Cooling-Off Period: Temporarily suspend your account for a set period if you need a break from gambling.
• Self-Exclusion: Members who feel they have a gambling problem may apply for a long-term self-exclusion that cannot be reversed within the stipulated period.

For more information and support resources, please visit the Responsible Gaming rm9999.

12 Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms shall first be resolved through direct negotiation between the member and the rm9999 support team.

If a resolution cannot be reached through negotiation within 30 days, the dispute will be referred to binding arbitration in accordance with the procedures established by rm9999. The arbitrator's decision shall be final and binding on both parties.

Members agree that any legal action against rm9999 must be filed exclusively within the appropriate jurisdiction in Malaysia. No class action may be brought against rm9999 in connection with the use of this platform.