Rm9999 takes the privacy of every Malaysian member seriously. This Privacy Policy clearly explains what information we collect, how we use it, and the security measures we put in place to keep your data safe and under your control at all times. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six pillars of data protection that keep your information safe with rm9999 at all times
All data transmitted between your browser and rm9999's servers is protected by 256-bit SSL encryption — the same security standard used by leading banks in Malaysia. No third party can intercept or read your information while it is in transit.
Rm9999 has never sold, rented, or disclosed member personal information to any third party for marketing or commercial purposes, and never will — without your written consent. Your data belongs to you, not a tradeable business asset.
Rm9999 members have the full right to access, correct, or request deletion of their personal data at any time. Simply contact the rm9999 support team via live chat or email at support@rm9999.net and your request will be processed within 14 business days.
Rm9999 provides a two-factor authentication (2FA) system for all accounts — an extra layer of security ensuring only you can access your rm9999 account, even if your password has been compromised. Enable 2FA via your account security settings.
The rm9999 Privacy Policy is designed to be fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect individual rights under Malaysian law and are committed to managing personal data responsibly and transparently at all times.
Rm9999's cybersecurity team monitors the platform 24 hours a day, 7 days a week to detect and prevent any intrusion attempts or unauthorised access before they occur. Our automated threat detection system raises immediate alerts upon any suspicious activity.
rm9999 Privacy Commitment: We understand that your trust is rm9999's most valuable asset. This Privacy Policy is written in clear, plain language — not confusing legal jargon — so you know exactly what happens with your information. If you have any questions, our team is available 24/7 via live chat.
This Privacy Policy is issued by rm9999 ("we", "platform", "rm9999") and applies to all users and members who access or use the rm9999.net website, as well as all related services, mobile applications, and platforms operated by rm9999.
This document sets out in detail how rm9999 collects, stores, uses, discloses, and protects your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By registering as a member or using any part of the rm9999 platform, you confirm that you have read and agreed to this Privacy Policy.
Rm9999 acts as the "Data Processor" as defined under Malaysia's PDPA. We bear full responsibility for all decisions relating to how our members' personal data is collected, used, and protected. This Policy applies in conjunction with Terms & Conditions rm9999, which must be read together for a complete understanding of the agreement between you and rm9999.
Rm9999 collects various types of information depending on how you interact with our platform. The following are the categories of information we may collect:
Rm9999 uses the personal information collected solely for the following purposes:
Rm9999 does not use any fully automated decision-making systems that significantly affect members without human involvement. Any major decisions — such as account suspension or withdrawal rejections — are subject to review by trained rm9999 staff.
Rm9999 does not sell, rent, or disclose members' personal information to third parties for marketing or commercial purposes. However, rm9999 may share personal information in the following limited circumstances:
Rm9999 works with third-party providers that supply the technical and operational services required to run the platform. These include Live Casino game providers (Evolution Gaming, Pragmatic Play Live, SA Gaming), payment processors handling e-wallet and FPX transactions, and cloud infrastructure and security providers. All third parties are contractually bound to protect your data and use it only for purposes specified by rm9999.
Rm9999 may disclose members' personal information when required by Malaysian law, court order, or direction from a competent authority — including the Royal Malaysia Police (PDRM), Bank Negara Malaysia (BNM), or the Malaysian Communications and Multimedia Commission (SKMM) in the context of a lawful official investigation.
Should rm9999 undergo a merger, acquisition, or full or partial transfer of assets, members' personal information may be transferred as part of that transaction. Members will be notified in advance of any material changes to how their data is managed as a result of such an event.
Outside of the situations described above, rm9999 will only share your personal information with third parties upon receiving your explicit written consent.
Rm9999 continuously invests in the latest security technologies and procedures to ensure the personal data of Malaysian members is protected at all times. The key security measures we have implemented include:
While rm9999 takes all reasonable steps to protect your data, no security system is 100% foolproof. In the event of any data security incident involving your personal information, rm9999 will notify you within the timeframe stipulated by the applicable Malaysian law.
Rm9999 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform usage. The types of cookies we use are as follows:
These cookies are required for the rm9999 platform to function properly. Without them, you will not be able to log in, save your preferences, or play securely. This includes login session cookies, CSRF security tokens, and server load-balancing cookies.
These cookies help rm9999 understand how members use the platform — which pages are most popular, how long play sessions last, and where members may be running into issues. This information is used in aggregate to improve the rm9999 platform as a whole.
These cookies store your preferences — such as your chosen language, font size, display settings, and favourite games on rm9999 — so you do not have to reconfigure them each time you return to the platform.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the rm9999 platform. For guidance on managing cookies in Android Chrome or iPhone Safari — the browsers most commonly used by Malaysian players — please refer to your browser settings.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by rm9999:
You have the right to request a copy of the personal information rm9999 holds about you. Requests will be processed within 14 business days.
If any personal information held about you in rm9999's systems is inaccurate or out of date, you have the right to request an immediate correction.
You may request rm9999 to delete your personal data, subject to applicable legal retention requirements in Malaysia.
You may withdraw your consent to marketing communications at any time via your rm9999 account settings or by contacting our support team.
In certain circumstances, you have the right to object to rm9999 processing your personal data for specific purposes beyond basic account operations.
If you believe rm9999 has violated your privacy rights, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia.
To exercise any of the rights above, contact the rm9999 privacy team by email at support@rm9999.net, clearly stating your request. rm9999 will verify your identity before processing any request relating to personal data, to ensure the security of your information.
Rm9999 understands that financial information is among the most sensitive data there is. We take additional steps to protect our members' financial transaction details:
If you suspect any unauthorised transaction on your rm9999 account, contact the rm9999 support team immediately via live chat. Our team will investigate and take action as promptly as possible.
Rm9999 retains member personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy and to comply with applicable Malaysian legal requirements. General data retention guidelines are as follows:
Once the retention period has ended, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.
The rm9999 platform integrates services from third-party game providers such as Evolution Gaming, Pragmatic Play Live, SA Gaming, and Asia Gaming to deliver a live casino experience to Malaysian members. These providers maintain their own privacy policies governing how they handle data shared with them during gaming sessions.
Rm9999 ensures that all third-party providers we work with maintain data protection standards equal to or higher than our own. That said, rm9999 is not responsible for the privacy practices of independent third-party providers. We recommend that members read the privacy policies of the relevant game providers for a more complete understanding.
Rm9999 is a platform intended exclusively for individuals aged 21 and above. We do not accept registrations from underage individuals and do not knowingly collect any personal information from minors.
Should rm9999 discover that personal information has been collected from a minor without our knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians who find that their child has registered with rm9999 should contact our support team immediately at support@rm9999.net.
Rm9999 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, Malaysian legal requirements, or improvements to the rm9999 platform. The "Updated" date at the top of this document will always reflect the latest version.
For material amendments — that is, changes that significantly affect how we use or protect members' personal data — rm9999 will notify members via an in-platform notice or by email to their registered address, at least 14 days before the amendment takes effect. Continued use of the rm9999 platform after the effective date of any such amendment will be treated as acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how rm9999 handles your personal data, please reach out to our privacy and support team through the following channels:
Rm9999 is committed to responding to all privacy-related enquiries within 14 business days. For more complex cases, we may require up to 30 days — and we will notify you if this is the case.
The Bahasa Malaysia version of this Privacy Policy is the official version applicable to all Malaysian members of rm9999. Effective date: 1 January 2026. In the event of any inconsistency in translation, the Bahasa Malaysia version shall prevail. For enquiries: support@rm9999.net
This Privacy Policy should be read together with Terms & Conditions and policies Responsible Gaming rm9999, all of which together form the entire agreement between you and the rm9999 platform.
If you have any questions about how rm9999 manages your privacy and personal data, contact the rm9999 customer support team via live chat on the platform or by email at support@rm9999.net. Our team is available in Bahasa Malaysia and English, 24 hours a day, 7 days a week.
Rm9999 protects your privacy with 256-bit SSL encryption, compliance with Malaysia's PDPA 2010, and 24/7 security monitoring. Register for free in 2 minutes and claim a Welcome Bonus of up to RM 1,000. Make secure deposits via Touch 'n Go, GrabPay, DuitNow, or FPX.